Contact Us 

Questions about an order, a product or a return? Send us a message and we will get back to you as soon as possible.

Prefer email? Write to support@pausabrand.com

We reply within 48 hours.

Thank you, your message is on its way!

We have received it and will get back to you by email within 48 hours. Keep an eye on your spam folder just in case.

We are here to help

Reply within 48 hours

Every message gets an answer within 48 hours at the latest.

A real person, no bots

Your message is read and answered personally by our small team in Milan.

30-day returns

Changed your mind? You have 30 days to return your item. Read the policy

Track your order

Check where your parcel is at any time. Track it here

Who's behind Pausa

Pausa is a small, independent brand run by Matteo from Milan, Italy. I started it because I believe the little things around us, a soft glow in the evening, a cozy rug under bare feet, a gentle alarm that wakes you up slowly, can change how a home, and a day, feels. I personally choose every product we sell, and I read every email that reaches our inbox. If you have a question, just write to me at support@pausabrand.com. A real person will answer.